1. Introduction

Smileyscope ("we", "our", "us") respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.smileyscope.com or interact with our services, including submitting enquiries or requesting product demonstrations.

This policy is intended to comply with the Australian Privacy Act 1988 (Cth) and applicable international privacy expectations.

2. Information We Collect

We may collect personal information that you voluntarily provide through website forms, including:

• Name
• Email address
• Phone number
• Company name
• Job title
• Country
• Any information you include in messages or enquiry forms

We may also collect certain technical information automatically when you visit our website, such as:

• IP address
• Browser type and version
• Pages visited
• Date and time of visits
• Website interaction data

This information may be collected using cookies and analytics tools.

3. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries or demonstration requests
• Provide information about our products and services
• Communicate with you regarding your request
• Send marketing communications where permitted
• Improve our website and user experience
• Analyse website traffic and engagement

You may opt out of marketing communications at any time using the unsubscribe link in our emails.

4. Customer Relationship Management and Third-Party Services

We use third-party services to help manage enquiries, analyse website usage, and support marketing activities.

These may include:

• HubSpot – to manage enquiries, customer relationships, and communications
• Google Analytics – to analyse website usage and performance
• LinkedIn Insight Tag – to measure marketing performance
• Meta (Facebook) Pixel – to analyse and improve advertising campaigns

These services may collect information through cookies or similar technologies.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may be used to:

• remember user preferences
• understand how visitors use the website
• measure marketing performance

You can manage or disable cookies through your browser settings.

6. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information submitted through this website may be stored securely using third-party service providers, including cloud-based systems.

7. International Data Transfers

Because we use third-party platforms and services, your personal information may be processed or stored in countries outside Australia.

We take reasonable steps to ensure that service providers handling personal information maintain appropriate data protection standards.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate.

Requests can be made by contacting us using the details provided below.

9. Marketing Communications

If you choose to receive communications from us, we may send information about our products, services, research updates, or events.

You may unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails or by contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with an updated revision date.

12. Contact Information

If you have any questions about this Privacy Policy or our handling of personal information, please contact:

Smileyscope
‍
1/333 Exhibition Street
Melbourne, VIC 3000
Australia
‍
info@smileyscope.com
(AU) +61 1800 870 396
(UK) +44 800 066 8998